Refund Policy

1. 30-Day Money-Back Guarantee

1. Shared and reseller hosting packages include a 30-day money-back guarantee.
2. You must request the refund within the first 30 days of purchase.
3. This guarantee applies to first-time purchases only, not renewals.

2. Non-Refundable Items

The following items are not eligible for a refund:

1. Domain name registrations, renewals, and transfers
2. VPS or Dedicated Server hosting
3. Software licenses (e.g., WHMCS, cPanel)
4. SSL Certificates
5. One-time services such as migrations or custom development

3. Requesting a Refund

1. Contact our billing department via ticket or email at [email protected].
2. Include your account details and the service you wish to cancel.
3. Requests must be made within the eligible refund period.

4. Refund Processing

1. If eligible, the refund will be processed within 5–10 business days.
2. Refunds will be issued to the original payment method.
3. Currency exchange differences or transaction fees may apply.

5. Cancellations

To cancel your services, you must submit a cancellation request from your client area before the next billing date to avoid automatic renewal charges.

6. Chargebacks

1. Filing a chargeback without contacting us first will result in immediate suspension of your account.
2. We reserve the right to dispute chargebacks and take necessary legal or collection actions.

7. Contact Us

If you have questions or concerns about this Refund Policy, please contact:

Email: [email protected]